Recordings are encrypted and can be accessed only by moderation or related safety teams. We have measures in place to protect personal data against loss, misuse, or tampering. The security of your information is important to us. Roblox does not share voice recordings with third parties nor use voice recordings for any advertising or marketing purposes. Please see the Privacy Policy for more information. Roblox uses voice recordings solely for safety and moderation purposes.These uses include, but are not limited to, moderator evaluation of abuse reports, training and evaluating automatic safety detection systems, and measuring overall safety of the platform. For moderation and safety purposes, Roblox may record voice audio anywhere on the platform. If you hear someone using language that violates our Community Standards, please mute them and submit an abuse report. If you need help with something else, please let me know.How can I stay safe while using voice chat? You can click this, copy the URL, and include it in your reply to this message so that I can directly read what the speed test website’s results were. After running the test, you should see a “Share this” button. Let me know what kind of results you are seeing. This popular website can automatically gather this info for you. Tell us what is happening in as much detail as possible.Īlso, I’ll need a little info about your internet connection’s download/upload speeds. If it involves a catalog item, could you please provide a link to it? If the issue is in a specific experience or multiple ones?Īre you getting any error messages? What exactly do they say?Ĭould you please provide us a screenshot/screen recording(YouTube video) of the issue? What web browser are using (Firefox, Chrome, MS Edge, etc.)? What version of Windows OS are you using? (Type “info” in the search box on your taskbar, and then select System Information) Please provide me with as much as details regarding the issue. I understand, In order to provide you with the best possible assistance, please reply to this message with the answers to the below questions. This information will be vital to us in helping to identify the problem. If your issue continues to persist after attempting these recommended solutions, please reply back noting what happened after each one. For Mac: If the issue still persists after reinstallation, please try the solutions in the Troubleshooting For Mac Users help article and reply to this message to let us know.For PC: Please be sure to go through the steps on checking your firewall, see the information in the Firewall and Router Issues help article for assistance on allowing access to Roblox.If uninstalling and reinstalling did not help, please try the following: For assistance with this, please visit the How Do I Reinstall The Roblox Software? help article for steps on how to reinstall our software from your PC or Mac. Some technical issues can be solved by reinstalling Roblox. Report any issues or error messages that you receive while going through the recommended solutions. However, if this does not work, please try going through the following solutions in-order below:įor issues pertaining to connecting to Roblox please read through all the information in the General Connection Problems help article and try all of the suggested steps. Sometimes this is all a system needs to refresh anything that might be giving it difficulty. Hello thing to try would be to see if simply restarting your computer solves the issue.
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